Episode 55: Ranked No. 2 in the World – Exceeding Guest Expectations with Stephanie Dawn Holm

In this episode, I return to our Oslo studio to welcome back a very special guest: Stephanie, our Espresso Bar Manager, who has been an essential part of Tim Wendelboe for 15 years. As the person responsible for training our baristas and overseeing the daily operations of the espressobar, Stephanie is the heartbeat of our retail experience.

We discuss the impact of being ranked 2nd in the world on the 2026 "The Worlds 100 Best Coffee Shops" list, a recognition that has brought a surge of tourists and high expectations to our 50-square-meter space. Stephanie explains her philosophy on hospitality. While she always strives to make every coffee an exceptional one, her main goal is to make every guest feel seen and comfortable, as if they are entering her "living room".

Looking ahead, Stephanie and I discuss the challenge of maintaining our quality while managing long lines and trying to live up to our guests expectations.

For us, success isn't about opening more locations, it is about perfecting the one we have and ensuring that every cup remains a true reflection of the farm it came from.

 

Music by my uncle Jens Wendelboe.